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Training Manager
Posted on 29/05/2019

Position

The position’s primary role is to train all members in his/her area to allow them to achieve their sales objectives and perform excellent beauty and wellness services following the company standards.
He/she is responsible for insuring that standards of service are followed in his/her area according to the company protocols and policies defined.

Reporting to the Training & Quality Manager – Group, the Training Manager has the following duties and responsibilities:

Missions

Company values and protocols

  • Ensure the delivery of the company philosophy to all staff in terms of values, corporate brand & promise.
  • Educate the staff to the highest customer service standards defined by the company through regular trainings in order to guarantee a full understanding of our products, treatments and processes (i.e. commercial speech, products knowledge, protocols…), by adapting training techniques according to the different learning styles and different cultures.

 

Training follow up

  • Motivate employees to transfer learning into improved performances in terms of quality and efficiency by making sure they follow the standard practice.
  • Contribute to the implementation of a training program in coordination with the General/Branch Manager for each position in each location, to insure a proper follow up by management.
  • Conduct evaluations on all staff, using company tools to follow their progress, and identify their area of improvement and development.
  • Ensure a regular report to the Training & Quality Manager in terms of progress and issues.

 

Profile

SKILLS

  • Positive attitude
  • Adaptability and flexibility
  • Detailed focus
  • Rigor, reliability and accuracy
  • Autonomy and proactivity
  • Ability to coach and develop others and get the best out of their learning experience
  • Good spoken and written communication skills
  • Good listening and interpersonal skills
  • Good organization skills and priorities management
  • Sales driver and proven experience of influencing others
  • Empathetic and positive outlook
  • Team spirit

PROFILE

Two years of experience in beauty/wellness services with one year within the company (Products, Protocols and Procedures knowledge).

Experience of education/training delivery or being a tutor preferably within beauty therapy.

 

Language: Fluent English required (read, spoken and written)

Technology and IT : Pack Office

Geographical mobility : Frequent traveling