Senior Assistant General Manager CALIFORNIA
Posted on 20/03/2020


The Senior Assistant General Manager guarantees and delivers annual business objectives on the local market and its profitability in line with the Headquarters’ strategy. (S)he mainly manages the operations in collaboration with the several stakeholders (HR, Finance, Marketing,…) in accordance with the corporate procedures and the policies.


Reporting to the Regional Operations Manager, the Senior Assistant General Manager will have the following duties and responsibilities*:

  1. Operations Management
  • Successfully enable the Retail Team to achieve monthly and cumulative retail targets
  • Ensure the necessary systems and operational processes are in place and continuously improved to ensure a consistently excellent in-store customer experience
  • Maximize sales potential of every customer through delivering a positive an proactive customer journey
  • Drive, monitor and analyze sales performance and productivity through weekly and monthly dashboards and KPIs
  • Guarantee the roll out of the strategic plan through a strong follow-up with the update of the dashboards and the supervision of the tasks list’s progresses
  • Promote and develop brand’s visibility through merchandising, marketing and stock handling (acting as an interface with the marketing team based in Paris Head Office
  • Ensure the maintenance and the perfect cleaning of the spas (POS, equipment,…) by regular audits to guarantee the proper respect of the SOP and procedures
  • Support the operational activity on the field with his/her teams to contribute to the customers’ satisfaction by delivering a high standard of treatments and selling products in compliance with the corporate SOP and procedures
  1. Team Management
  • Lead and develop the team and develop a culture of high performance by organizing weekly team meetings and individual interviews with his(her) team members
  • Supervise and help all team members and managers in their daily activity to reach their objectives and to ensure they apply all the corporate standards and procedures
  • Conduct performance reports, individual interviews and evaluate team members and managers
  • Perform leadership role and develop a corporate culture of high performance via the Company values, customers promise and missions by auditing the employees knowledge
  • By following the continuing training (products, commercial, massage techniques…), auditing the proper enforcement of the operations standards (SOP) and giving feedback to the Headquarter in order to improve the service delivered
  • Coordinate and contribute to HR process in terms of: recruitment, onboarding/induction, performance management, disciplinary procedures, HR reports, payroll in compliance with the Corporate HR policies and procedures
  • Monitor the social climate and keep the team members motivated

III. Back Office Management

  • Set up efficient duty rosters according to the activity (dashboard, shift & FTE for instance) in order to ensure staff cost and guarantee a good productivity ratio
  • Coordinate and apply the administrative and accountant process set by the headquarters
  • Handle banking tasks, cash management
  • Establish the financials data to the Headquarters and define levers for action
  • Send to his/her direct managing report regular feedback related to sales, performance and management
  • Report to the HR department all information related to payroll (lateness, overtime, absences, commissions,..) and disciplinary and whatever sensitive situation regarding his/her team members in coordination with his/her hierarchy


Professional Experience: 1 or 2 years of experience minimum, in particular in Beauty Industry or Hospitality. 1st experience in team management. Massage license preferred.

–   IT & Technology : Pack Office (Excel)

–   Geographical Mobility : few business travels

Pre-Requisite: Ready to work on weekends when require.